Digicall learning Academy is a registered and fully accredited Service SETA Learning, Development and Consulting service provider specializing in the field of Contact Centres, Service, Sales, Front Line Service, Insurance and Transactional Processing Fields.
Our programs include:
e-Learning Solutions
The need to develop the skills of your organisation’s employees while protecting revenue, standards in productivity and service delivery has never been higher. In line with this, DLA has developed an E-Learning Solution that incorporates self paced learning and blended learning elements.
Learnerships
SETA’s funded method of workforce capacity development in the form of a structured learnership that simultaneously provides your employees with recognized qualification in the core business focus areas. This is both a cost effective entry level recruitment strategy and a useful management advancement and mentorship programs for bright lights in the organisation.
Bespoke Corporate Training Programs
Following which an augmented training and development plan is created, aligned to your business process and performance requirements. We conduct specialised skills audits for the various departments that make up an organisation through an on-site Gaps analysis that allows us to identify areas of development in your staff.
Public Workshops
Digicall learning Academy also conducts a series of public workshops on a monthly basis in areas such as: Customer Service, Supervisory skills, Coaching skills, Quality Assurance skills, FAIS Accredited programmes, Claims processing, Management Development programmes, Regulatory Exams Support